Job Description

A large Manufacturing Company is seeking a Level 1 Technician.

The ideal candidate is open to challenges and not afraid to bring up innovative ideas.

Responsibilities include:

• Performing basic problem solving and assistance requests that are opened on our service desk, self service portal and via the phone

• Communicating with the customer throughout the ticket process

• Performing routine technical assistance and maintenance duties

• Following standards and procedures per task that is required

Skills required:

• Excellent communication and people skills

• Ability to communicate technical information in a non-technical manner

• Ability to multitask

• Great time-management skills

Requirements:

• Proficient in Microsoft Windows, Office 365 suite and Active Directory

• Knowledge of computer hardware and applications

Location: Newark, NJ

Hours: Full time

Salary: $70-90k

Job#502