Job Description

An IT Company is seeking a skilled and customer-focused Level 2 Technician.

The Level 2 Technician will provide technical support and assistance to clients, troubleshooting and resolving complex technical issues. This position requires strong technical knowledge, problem-solving skills, and a passion for delivering excellent customer service. 

Responsibilities:

• Provide technical support to clients via phone, email, and remote assistance, addressing Level 2 IT issues promptly and effectively.
• Diagnose and troubleshoot complex hardware, software, and network problems, utilizing advanced tools and methodologies.
• Resolve escalated technical issues that cannot be resolved by Level 1 support, escalating further when necessary.
• Collaborate with Level 3 support and other teams to ensure timely and accurate resolution of customer issues.

Skills needed:

• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical individuals.
• Strong customer service orientation and ability to handle challenging situations with patience and empathy.
• Time management skills with the ability to prioritize effectively.
• Ability to work independently and collaborate effectively within a team.

Requirements:

• Proven work experience as a Level 2 Technician or in a similar technical support role.
• Strong knowledge of hardware, software, networking, and operating systems.
• Ability to work from either the Williamsburg, NY office or the Monroe, NY office.

Location: Monroe, NY | Hours: Full-time | Salary: $75k+ | Job#593 |